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Occasionally when using one of the Zoom-enabled classrooms you will find that you are unable to share your screen. This is caused when someone enters the Zoom meeting before the Zoom Room joins.
Symptoms
- Unable to Share Screen (PC/Aux/Doc Camera) and the Zoom Room is Not the Host
Solution
- Find your Host Key
- Customize Host Key
- Enter Host Key in Meeting Controls
Find your Host Key
- Log into johncarrolluniversity.zoom.us (use the SSO method)
- In the left-hand navigation, click on Profile
- Scroll down to the section titled "Meeting"
- Under the Meeting section, you should see "Host Key"
- Click on the closed-eye icon, this will display your host key
![Screen capture: Zoom User Profile settings](https://jcu.teamdynamix.com/TDPortal/Images/Viewer?fileName=67eaf62e-1148-47a4-988d-c0857a3f6aa0.png&beidInt=102)
Customize Your Host Key
- Follow steps 1 through 4 above
- On the far right-hand side of the screen (same line as "Host Key"), click Edit.
- Enter any 6-digit number.
- Click Save.
Enter Host Key into Meeting Control Screen
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On the Zoom side of the touchscreen, select Manage Participants.
![](https://jcu.teamdynamix.com/TDPortal/Images/Viewer?fileName=3a224e0e-3bc9-4299-8276-9921533ad043.png&beidInt=102)
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Under the Participants you will see that the room does not have (Host) next to the room name, meaning the room is not able to share.
![](https://lh5.googleusercontent.com/Url-Idj86E9t5tADGNvfSNpC4Spv4GGorPY40USuofJWM7coVZ7od3737GxHuREN7lRoI04JUv4rkUbrn9e_vhetynkWIWPQ7MdWtkWqlfIvpBSvXh-V6DclGecqdNb06LojMOyks-iQRGa2wrvPuBxhZQ3HgBNGpxrgFe5hK9lOWPYcNtmZ_7UR)
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At the bottom of the participant list, select Claim Host and enter the code you retrieved from your user profile.
![](https://lh5.googleusercontent.com/ntpBOxBKSfIvt4aOg_GoDCbNRdm5tS0Vcsj6D7I-KfmOeWGqZ6MqANX4KvLsf7pNqnZE8x2stsQKs4Z2xGiIihF5w3KmTyHqO3hEkMEhPQ2rUcGhNAgLJ0nFA-grT7PuRlYdKrtSHEfsYHvlZ-bBt1t3yeQwnC9lrRMmfG-UwQteBcgcmE7FvrCj)
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You will now see that the room has (Host) after the name and will be able to share.
![](https://lh3.googleusercontent.com/_WkTIWD0EdHpPCVkMQQZ_1ZCB1ltlYe3ttZ_eMqdkxVz0wHswYl2Y_iMOccinivwgn3uOIraygfoUB7vZViXNO_iDAE2_onb6SkKfY7SeUKlgwDPj3oq8qg4qs9MQAuSj94vIe-lH4y6BS-taPsKeo-GuSue_a7TiCFZRjs6fqpTU7VS_xScW9Ye)