Eduroam Troubleshooting for MacOS

This Article Covers:

• This article provides troubleshooting steps if you are having difficulty connecting to eduroam. 

Prerequisites 

• Correct credentials (you can test your credentials by logging into login.jcu.edu)
• Current Student, active faculty or staff employment status

Connecting Normally

• Navigate to the wifi icon at the tom right corner of your screen near the time
• Click "eduroam" 
• Enter your credentials making sure to use your entire email address, and your password

• After a few moments you will see messaging about a certificate, in order for the wifi to work correctly you must click "continue". If we fail to do so, your wifi will not work correctly.

• Following this, click on the same wifi icon used earlier, and eduroam should now show as connected, and you may begin browsing the Internet to test. 
• In some situations, this process may not work, and we may be met with this message: 

• If this message displays, click cancel, and proceed to the troubleshooting steps below.

Manually Joining Your Mac to eduroam

• Navigate to the wifi icon we used before and click "Wi-fi Settings" 

• Click Other

• Fill out the first field as pictured below, and the credential fields with your JCU username and password, and click ok.

• The same Certificate pop up mentioned earlier will come up, and you need to click continue for the Internet to work correctly
• If after these steps, your device still will not connect, please reach out to the Service Desk at 216-397-3005, or open a ticket with us and be sure to mention you have already gone through these steps so we can move your issue along accordingly