Ordering Printer Supplies & Requesting Support

Prerequisites

• To order online, you must have a MyComDoc account created. For instructions on how to setup a MyComDoc account please see the article on the right, under Related Articles.
• ComDoc Device ID: Find the ComDoc contract sticker on your printer. This sticker will display a unique ComDoc ID number for that specific device. 

This Article Covers:

• How to Order Toner and Printer Consumables
  • Via Phone
  • Via MyComDoc
• How to Order Paper

Ordering Toner & Printer Consumables

You can request toner for your ComDoc-supported printers and multi-function devices either by phone or through the MyComDoc online portal. (JCU devices on contract should receive auto-replenishment supplies) This includes both Xerox & HP copiers and printers.

Ordering by Phone

1. Call the ComDoc support line at 1-800-321-4846.
2. Provide the ComDoc ID number from the sticker. This allows ComDoc to quickly identify the device, its location, and the correct type of toner it requires.

Ordering via MyComDoc Portal

1. Go to mycomdoc.com and login
2. Searching for Equipment
   • On the main page, you can use the search feature to search by ComDoc tag number or by the printer's serial number
     

From here you can:

1. Order Supplies
2. Request Service
3. Submit a Meter Read

Requesting Toner or Supplies

1. Select Supplies
2. Select the supplies needed for the printer
   
   • If the Ship To location does not include the building and room number of the printer, be sure to add this in the Order Comments
3. Once submitted, ComDoc will provide a Sales Order Number that can be used to track the supply shipment

On the MyComDoc home page, you can review the status of your Supply Request under the Supply Orders section.

Requesting Service

1. Select Service
2. Enter the details of the issue in the Description, and click submit
3. Once submitted, ComDoc will give you a Service Call number, which can be used to track the status of the request and see updates
   

On the MyComDoc home page, you can review the status of your Service Call under the Service Calls section. 

Submitting Meter Reads

Occasionally, ComDoc will request meter reads for machines that are not networked, not reporting properly or ComDoc just needs to confirm that the page count matches their billing records.

1. Select Meter
2. Enter in the current page count on the printer
   • This can be obtained from a configuration report from the printer or through the printers menus. Each printer is slightly different. A quick Google search for the model number and "Page count" will give you directions specific to your printer.
   • If the meter reading you are submitting is less than displayed, ComDoc will prompt you to check the meter reading before allowing you to submit (The meter read in ComDoc can be larger as it is an estimate based on usage)
     
3. Click Submit

Ordering Paper from JCU Copy Center

Paper supplies for departments are ordered directly from the JCU Copy Center.

1. Send an email to copycenter@jcu.edu.
   • Include the following details: type and quantity of paper you need as well as your ORG Number for billing purposes.
2. Please allow a minimum of 24 to 48 hours for your paper to be delivered.

Contact Information for JCU Copy Center:

• Phone: 216-397-4670
• Email: copycenter@jcu.edu
• Location: The Copy Center is located on the Garden (Ground) Level of Saint Ignatius Hall (SIH 14), behind the JCU Mail Center.