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Prerequisites
- Member of JCU Community (Faculty, Staff, Prospective Student, Current Student, Alumni)
- Received the initial new employee packet or email from enrollment with username and initial password reset PIN
Setting up your Campus network ID and Password
Before Your Start date at JCU you should receive an Email containing your campus network ID and a password reset pin to create your account. Your campus network ID will be the first letter of your first name and then your full last name. Example: John Smith would have a Network ID of jsmith.
- If your name combination has been used, your middle initial may be added.
- Student usernames will have the intended graduation year at the end. Example: jsmith26
Activation Steps:
- Go to https://password.jcu.edu/pin.
- Type in your Campus Network ID and your Reset PIN.
- If you cannot find you Reset pin or it is not working Please call the ITS service desk at 216-397-3005 and one of our techs will verify your identity before providing a replacement Reset pin.
- This will prompt you to create your Security questions
- After submitting the Security questions, You'll be prompted to create a password
- Due to JCU's Cybersecurity policy, all passwords must be at least 15 characters long. For this reason, we recommend a passphrase. Ex: JCUwasfoundedin1887
- Click Next and this will change your password for your JCU SSO and Email account.
Your account is for your use only. Never share your account’s password with anyone for any reason. No member of John Carroll University will ever request your account’s password.
Account Assistance
If you forget your password or wish to change it, use the Self-Service Password Reset page at https://password.jcu.edu/.
If you enter your password incorrectly multiple times, your account may be locked. If this occurs, contact the JCU Service Desk