Using 802.1X Authentication to Connect to the Wired Network


To connect a computer to the wired network in the residence halls you need to sign in with your JCU credentials. This article discusses how to set up that authentication.


This article discusses how to connect a computer to the wired network in residence halls. Other devices like smart TVs or game consoles should follow a different set of instructions to register their MAC address. See the related article on the right, "Connecting to the Wired Network in the Residence Halls".


  • A computer capable of 802.1X network authentication (Windows, MacOS, Linux).
  • An Ethernet cable to connect your computer to the access point.
  • The computer must be connected to the ETH3 port on the access point.

This Article Covers:

Windows 10

Enable the Wired AutoConfig Service

  1.  Click the Start Menu button, type 'services.msc', press enter. The Services window will open.

  2. Double-click on the Wired AutoConfig service.
    Wired AutoConfig Service

  3. Click on ‘Start’ to start the service.

  4. Click the General tab. Verify that the service has not been disabled in the Startup Type box. If it has, click Automatic to have it start when you start the computer.

Authenticating to the Network

After starting the Wired AutoConfig service you may be prompted for your network credentials (JCU email address and Canvas password). If not you will need to manually configure the network connection:

  1. Using an Ethernet cable, connect your computer to the ETH3 port on the AP (network access point).

  2. Open the network properties window for your device's Ethernet connection.

    1. Click the Start Menu button, type 'Network Status' and press enter.

    2. On the Network Status window, click on Change adapter options under the advanced network settings section.

    3. A list of your available network connection will display. Choose the available Ethernet option. If you see multiple Ethernet options look for the one that does not have a red X.

    4. Right-click on the Ethernet connection and select Properties.

  3. Once you have the Ethernet properties window open go to the Authentication tab​​​​​​​
    Ethernet Properties Authentication Tab

    1. The authentication method should be set to Protected EAP (PEAP).​​​​​​​

    2. Click on the Settings button next to the PEAP dropdown.

    3. Uncheck Verify the server's identity by validating the certificate.

    4. Make sure the authentication method is EAP-MSCHAP v2.

    5. Click on Configure next to the EAP-MSCHAP dropdown. Then uncheck Automatically use my Windows logon name and password.

    6. Click on OK on the open windows to get back to the Ethernet Properties - Authentication window

  4. Click on Additional settings, checkmark the Specify authentication mode, change the authentication mode to User authentication.

  5. Click on Save credentials, then enter your JCU email address and password.

  6. Click OK to save and close the Ethernet Properties window. 

  7. Your computer should now be connected to the network with internet access.


  1. Connect your Ethernet cable to port ETH3 on your room's access point.

  2. On your Mac, choose Apple menu > System Preferences, then click Network.

  3. Select the Ethernet network service from the list on the left.

  4. Click Connect. In the credentials window that opens, enter your JCU email address and Canvas password



Article ID: 10499
Tue 10/11/22 3:40 PM
Fri 5/10/24 11:21 AM

Related Articles

Related Articles (1)

Instructions for connecting game consoles, smart TVs, and wired network devices to the wired network.

Related Services / Offerings

Related Services / Offerings (1)

Network connections requiring a physical cable