How to Print, Release & Scan Using 1 Tap Printing

This Article Covers:

Learn how to submit, release, and scan documents using 1 Tap Printing at John Carroll University, including setup steps, printing from any device, and troubleshooting tips.

Prerequisites:

• You must be connected to the JCU network (e.g., via Eduroam or campus wired).
• You must have valid JCU credentials and an active printing balance/quota.
• Ensure your device is compatible (Windows, macOS, iOS, Android).
• The StudentPrinting queue has been installed via 1 Tap Printing (Mobility Print)
  • See the article on the right for instructions, if needed

Procedure

• Submitting a Print Job
  • On Windows/macOS
  • On iOS/Android
• Releasing a Job at the Printer
• Scanning using the MFP Device
• Copying using the MFP Device

Submitting a Print Job

On Windows / macOS:

1. Open the document you want to print (Word, PDF, etc.).
2. Choose Print (Ctrl+P / ⌘+P).
3. In the printer selector, choose the StudentPrinting queue.
4. Adjust print settings (e.g., pages, color, duplex).
5. Click Print / Submit.
6. The job will be held in the queue until you release it at a printer.

On iOS / Android:

1. Open the document (or photo) via Files, email, or relevant app.
2. Choose Share → Print (or “Send to Printer” if the app supports it).
3. Select the StudentPrinting queue.
4. Adjust settings.
5. Submit — job enters the queue.

Releasing a Print Job at the Printer

1. Walk up to one of the public printers
   • See the Student Printing (Papercut) article on the right for the list of public printers
2. Tap your Carroll Card on the attached carded reader to sign in
   • If you don't have your ID you can release your jobs by going to https://printsrv25:9192/mobile/release#printers
3. On HP printers, your jobs will immediately print
4. On Xerox printers:
   1. Tap the Print Release app if it doesn't automatically launch
   2. Select the job(s) you want to print, then confirm Release / Print.
5. Collect your document(s).
6. If you change your mind, you can cancel/delete jobs before releasing them.
   • Jobs are held for 24 hours before being auto-deleted.

Scanning Using the MFP Device

Some JCU printers also support scanning. To scan:

1. Go to a scan-enabled printer (Multi-Function Printer, MFP) and tap your card.
2. On its touch screen, choose Scan or Scan to Email / Folder / USB.
3. If prompted, authenticate with your JCU credentials.
4. Choose the destination (your email, Google Drive, or USB).
5. Select file format (PDF, JPG) and scan settings (resolution, color / B&W).
6. Press Start / Scan.
7. Retrieve the scanned file from your destination.

Copying Using the MFP Device

Certain MFP devices will also allow copying. To copy:

1. Go to a copy-enabled printer (Multi-Function Printer, MFP) and tap your card.
2. On its touch screen, choose Access Device.
3. Select Copy
   
4. Press Start.
5. Retrieve your copies.

Tips & Best Practices

• Name print jobs meaningfully (e.g., “Smith-Essay”) so you can easily find them.
• Duplex printing is defaulted to save paper, uncheck duplex or double-sided to select single-sided printing.
• If printing to a color printer but you don't need color, select grayscale.
• Check your printing balance/quota periodically.
• Always release or cancel unneeded print jobs to avoid waste.
• If print release fails, retry or cancel and resubmit.