Laptop Power Issues

This article discusses possible solutions for when a laptop doesn't turn on or doesn't charge properly. If the laptop turns on but doesn't load Windows see the related Laptop Startup article.

This Article Covers:

• Laptop doesn't power on
• Laptop's battery doesn't charge
• MacBook troubleshooting

Troubleshooting Steps

The laptop is not turning on or getting power.

• Check that the AC adapter is securely plugged into the wall and laptop.
• Try a different power outlet.
  • Most Lenovo laptops have a LED light by the charging port. See if it is lighting up.
    
  • If it has an led but doesn’t light up try using a different power adapter.
  • If it still doesn’t light up  that indicates an issue with the laptop’s power circuitry. Bring the laptop to the Service Desk for replacement.

The laptop's battery is not charging.

• Follow the steps above to make sure the laptop is getting power.
• If the laptop has an external battery, remove and reseat it.
• Make sure the power adapter is the appropriate wattage. Generally for Lenovo laptops it’s 65W or 90W.
• If there are multiple USB-C ports, try connecting to each port to see if the laptop charges on a different port

The laptop works when connected to power, but shuts off immediately when unplugged.

• Follow the laptop charging steps above.
• Bring the laptop into the Service Desk for replacement / warranty repair.

MacBook Specific Troubleshooting

• See the following troubleshooting guides from Apple for power or charging issues with a MacBook.
  • For any troubleshooting steps that require administrative rights or access to Recovery Mode please give the MacBook to the Service Desk.
• If your USB-C power adapter isn't charging your Mac laptop
• If your Mac battery won’t charge