Monitor Issues

If a monitor does not power on or not display anything from the computer the following troubleshooting steps can help. If a laptop's built in screen isn't showing anything see the related Laptop Power and Laptop Startup articles.

This Article Covers: 

• Nothing is displaying on the monitor.
• The monitor displays a message about "No Signal"

Troubleshooting

1. Blue - The monitor is on and getting a signal.
   •  If the monitor is still black this indicates the computer is showing a black screen. Try restarting the computer to see if it resolves it.
2. Orange - Indicates the monitor is not getting a signal from the computer.
   1. The computer is powered on.
   2. The video cable connecting the computer (or dock) to the monitor is secure.
      • Try reseating the cable even if it appears secure.
   3. On certain monitors you need to check what input it is set to. Most monitor's at JCU should autodetect the input.
   4. However, if it’s connected to a docking station try power cycling the dock by unplugging the power cord to it and replugging it.
   5. If the above doesn't help a technician should:
      1. Try a different video cable.
      2. Try a different monitor.
      3. Try a different computer.
      4. Update drive for the Dock using Lenovo Vantage
3. No LED - monitor is not getting power.
   1. Confirm that the monitor's power cord is securely plugged in.
   2. Try plugging the power cord into a different outlet.
   3. Try a different power cable.
   4. Contact the service desk to have the monitor replaced.