Connect to a JCU Printer from a Personal Device

Learn how to connect your personal device to JCU printers using Mobility Print. This guide provides step-by-step instructions for Windows, macOS, iOS, and Android, ensuring easy access to university printers for printing needs.

Below are the instructions for connecting to a printer from a personal computer or mobile device.

Prerequisites 

• Before beginning, please ensure that your personal device is connected to eduroam, if you are on a wireless connection!

This Article Covers:

• Windows Computers
• MacOS Computers
• iOS Devices
• Android Devices

Windows

1. Go to https://jcu.edu/its/services/computing-and-printing/mobility-print and click on the link for Windows PC.
2. Click Download
   
3. Run the pc-mobility-print installer when it finishes downloading.
   
4. Select your language and agree to the terms and conditions.
5. Check the box next to the printer(s) you wish to install
    
   • Most of the printers are department printers that will not print out student jobs.
   • Student printers will begin with "Print Release" or "PUBLIC" in their name. Please look at the label on the printer you want to use.
6. Enter your JCU credentials when prompted.
   
7. The selected printers will then be added to your list of available printers on your computer.
   1. Note that pages printed do count towards your allocated semester allowance. Once you meet that limit, your print job will fail due to insufficient funds. Contact ITS Service Desk for an allowance increase.

• Note: The Mobility Print installer can be run again at any time if you need to connect to an additional printer.

macOS

1. Go to https://jcu.edu/its/services/computing-and-printing/mobility-print and click on the link for MacOS.
2. Click Download.
   
3. Open the installer.
   
4. Double Click on Papercut Mobility Print Client.pkg
   
5. Advance through prompts, agreeing to license and click Install.
6. Input your Mac user password when prompted. The installation process can take 2-3 minutes to complete. 
7. When it finishes, you will see all the printers listed in the Printer Preference window under System Preferences.
   • Student printers will begin with "Print Release" or "PUBLIC" in their name. Please look at the label on the printer you want to use.
   • Most of the printers are department printer that will not print out student jobs.
8. The first time you try printing using a given printer - you will be prompted to put in your University credentials.  Check the box remember this password in my keychain if you wish to have your credentials saved for future use. 
   
9. The selected printers will then be added to your list of available printers on your computer.
   1. Note that pages printed do count towards your allocated semester allowance. Once you meet that limit, your print job will fail due to insufficient funds. Contact ITS Service Desk for an allowance increase.

• Note: The Mobility Print installer can be run again at any time if you need to connect to an additional printer.

iOS

1. Go to https://jcu.edu/its/services/computing-and-printing/mobility-print and tap on the link for iOS.
2. Tap Download.
    
3. Tap Allow
   
4. Navigate to the Settings app on your iOS device.
5. Tap Profile Downloaded
   
6. Tap Install. Put in your lock passcode for your device when prompted.
    
7. Tap Install again.
    
8. Tap Done at the top right.
9. You will be prompted for your JCU username and password the first time you print. 
   

Android

1. Go to https://jcu.edu/its/services/computing-and-printing/mobility-print and Tap on the link for Android.
2. Tap Install.