The tools in Google Workspace are everything you need to get anything done, now in one place. Google Workspace includes all of the productivity apps—Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet, and many more. Regardless of where you are working from or on what device, Google Workspace is the tool provided by JCU  to create, communicate, and collaborate.


  • Google Workspace
    • Productivity and collaboration tools
  • Google Drive
    • Store, share, and collaborate on files and folders from your mobile device, tablet, or computer
  • Gmail
    • Secure JCU email

Who is eligible to use it?

All current students, faculty, and staff. Alumni and retired faculty and staff of John Carroll also retain access to JCU email and Google Workspace.


  • Must be a current student, faculty, staff, retired staff or faculty, or alumni to access Google Workspace.

How do I request access to Google Workspace?

Access to Google Workspace is tied to an active JCU network account

Account Suspension

Google and JCU take cyber-security seriously and will suspend JCU Google accounts due to unusual activities, suspicious logins, or account inactivity. If you find that your account has been incorrectly suspended, JCU can check and un-suspend your account by using the request to the right.

Department or Organization Accounts

Learn more about shared department and organization JCU Google accounts from the Google KBI or request assistance to the right.

Issues with 2-Step Verification

All faculty, staff, and retirees are required to use 2-step verification with their JCU Google account.  Students are strongly encouraged to use 2-step verification, but not required.  To learn more about Google 2-step verification and setting up, visit the JCU Google Webpage.  Assistance with account access issues due to failure to set up 2-step verification or changes to 2-step verification can be requested to the right.  


Training videos are available at the Google Workspace Learning Center.  For a list of upcoming JCU training sessions and to request additional training may also be requested from the JCU ITS Training Website.

Google 2-Step Verification Issues Requesting or Assistance with a Shared Department or Organization Account JCU Google Account Suspension Issues JCU Google Drive JCU Google Workspace JCU Gmail


Service ID: 3764
Tue 5/17/22 3:09 PM
Thu 10/13/22 11:53 AM

Service Offerings (6)

Google 2-Step Verification Issues
Issues related to Google 2-step verification issues
Requesting/Assistance with a Shared Department or Organization Account
A request to create or assistance needed with a shared department or organization JCU Gmail account.
Suspended Google Account
Google Workspace is the tool provided by JCU  to create, communicate, and collaborate.
JCU Google Drive
JCU's Cloud Storage
JCU Google Workspace
Productivity and collaboration tools
JCU Gmail
JCU email portal