Prerequisites
- A stable internet connection
- Using the Google Chrome Browser
This Article Covers:
Instructions for resolving display issues (including missing fields and inoperative menus) in Banner applications by clearing the web browser cache.
Banner Applications include:
- Admin Pages
- Student Profile
- Employee Dashboard
- Registration Self-Service
- Faculty Grade Entry
Clearing the cache: Google Chrome
- In Google Chrome, select Delete Browsing Data from the three dot menu at the upper right corner of the browser window.
- In the Delete Browsing Data dialog, select Show More.
- Under Delete browsing data, choose More and select All time. Scroll down and select Cached images and files, Site settings, and Hosted app data.
- Click the Delete data button.
- Completely exit the browser (close all windows).
You may now restart your browser and return to the Banner application.