GlobalProtect VPN Installation Instructions

The VPN, or virtual private network, is a network that can be accessed off-campus so that one may access files on one’s O drive, personal files, and so on. It is accessed through a program called GlobalProtect.

Prerequisites

  • Must be a current JCU employee or student.

This Article Covers

Windows Install

  1. Navigate to https://sslvpn.jcu.edu and log in using CAMPUS credentials (note that https:// MUST be specified).


  2. Download Windows 64 Bit Global Protect agent, then open and install:
  3. Click on the downloaded package to Install GlobalProtect. Click Continue and follow on-screen instructions to install the client.



  4. After installation, GlobalProtect client window will open at the bottom right corner.
  5. Fill in Portal with sslvpn.jcu.edu and hit Connect.
  6. This will prompt a window for your JCU Single Sign-On information. Fill in with your Username and Password using CAMPUS credentials, then hit Sign In.
  7. You will next need to complete the Duo Mobile Verification via Push, Call Me, or Passcode Option.
  8. Once verification is done, you will be connected to the VPN.
  9. To Disconnect, right-click the Global Connect icon in the system tray, and select Disconnect.

MacOS Installation

  1. Navigate to https://sslvpn.jcu.edu and log in using CAMPUS credentials (note that https:// MUST be specified).


  2. Download Mac 32/64 Bit Global Protect agent, then open and install:
  3. Click on the downloaded package to Install GlobalProtect. Click Continue and follow on-screen instructions to install the client.




  4. Open the GlobalProtect agent from the system tray.
  5. Fill in Portal with sslvpn.jcu.edu
  6. Fill in Username and Password using CAMPUS credentials.

  7. Click Connect.

Details

Article ID: 10763
Created
Tue 10/25/22 12:14 PM
Modified
Wed 11/15/23 11:54 AM