Updating Emergency Alert Contact Information (Rave)

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John Carroll University uses the Rave Alert system to communicate during emergencies. By default, your JCU email address is automatically enrolled to receive these alerts. However, faculty and staff are encouraged to add their personal cell phone numbers to receive urgent text message notifications.

Prerequisites 

  • Must be a current JCU faculty or staff member, or be enrolled as a JCU student 
  • Must have a valid JCU email address

How to Access the Rave Portal

  1. Open a web browser and navigate to: https://getrave.com/login/jcu
    Uploaded Image (Thumbnail)

First-Time Login / Resetting Your Password

If this is your first time accessing the portal, or if you have forgotten your credentials, follow these steps:

  1. Click on the “Forgot your password?” link on the login page.
  2. Enter your Rave Username: This is your full JCU Email Address.
  3. Check your inbox for an email from no-reply@email.getrave.com.
  4. Click the link within that email to reset your password.Uploaded Image (Thumbnail)
  5. On the reset page, enter your Rave Username (JCU email) and your new password (twice to confirm).Uploaded Image (Thumbnail)
  6. Click Submit.

Updating Your Information

Once logged in, you can manage your contact preferences:

  • Mobile Phones: Add or update cell phone numbers for text (SMS) alerts.
  • Voice Only: Add landline numbers for voice message alerts.
  • Email: Add secondary personal email addresses if desired.Uploaded Image (Thumbnail)
 
For further assistance, please contact the JCU ITS Service Desk.
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