Automox Splashtop Permissions on Mac

This Article Covers:

How to grant permissions to the Automox Splashtop remote assistance app, on your Mac device. This allows our IT team to securely and remotely support your computer in order to help troubleshoot issues and install updates.

• Installation and Pop Ups
• Required Permissions
• Verifying the Installation
• Troubleshooting Permissions

Installation and Pop Ups

To ensure Splashtop works properly on macOS, you will need to grant it permissions, after the installation.

• During or after the installation, macOS will show one or more "System Settings" permission pop-ups.

Required Permissions

Splashtop needs these below permissions to let it view or control your screen securely, and help you more efficiently.

• Screen & System Audio Recording: Required for the computer's screen to be viewed during a remote session.

• Microphone: Required to redirect sound or enable voice calls during a remote session.

  
• You must click Allow or OK in each prompt, so Splashtop can correctly access your screen and provide support.

Verifying the Installation

When everything is set up properly and allowed, you will see all green check marks next to the required permissions.

• Ensure all items display a green check mark.

  

• Click Finish

  

Troubleshooting Permissions

If permissions are not granted, remote access may not work. If you missed a pop-up or need to grant permissions later:

1. Navigate to System Settings > Privacy & Security.
2. Locate permissions such as Screen Recording or Microphone.
3. Grant access to "Splashtop Streamer" if it doesn't have it already.