Telephone services at JCU are provided by Zoom Phone. To access the Zoom Phone soft client you must have a Zoom Phone license. These are allocated based on your employment at JCU. For more information please visit the Zoom Phone services page in our service catalog or call the Service Desk.
This article covers the basics to get you up and running with Zoom Phone
This article covers how to place a call using the Zoom Phone app as well as basic features like transferring a calling or putting someone on hold.
This article covers how to use the global directory as well as how to manually add contacts.
This article describes how to set your active calling hours for Zoom Phone. It also covers choosing which devices a call should ring to, and how to handle an unanswered call.