This article covers how to sign out of Adobe fully and then walks you through the process for signing into Adobe using the correct method for our Adobe license type.
Prerequisites
- Adobe Create Cloud must be installed on your computer.
This Article Covers:
Step 1 - Sign Out
Sign out of Adobe Software
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Open any Adobe software (Acrobat, Photoshop, InDesign, Etc)
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In the top right corner, click on the circle (either blue or orange or your photo)
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Click on Sign out
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You will be prompted to confirm you want to sign out.
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Once successfully signed out, close any open Adobe software.
Sign out of Adobe.com
- Now go to http://adobe.com in any Internet browser.
- If it asks you to log in, just close the browser and skip to Step 2 - Sign-in to continue.
- In the top right corner, click on the circle again.
- Click on Sign Out.
- Once successfully signed out, close the browser screen.
Step 2 - Sign In
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Open any Adobe product (Acrobat Pro, Photoshop, etc)
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When prompted to sign in, enter your full JCU email address in the username field.
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Click COMPANY OR SCHOOL and it will redirect you to the JCU SSO login screen.
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To complete the setup process you will need to do one of the following on the next screen:
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Close that window, then check your Adobe Software - It should now have you logged in, and you should be able to function as normal
If you continue to have issues, go through the logout process one more time, but restart your computer before signing in.
Video Tutorial
https://jcu.instructuremedia.com/embed/1e5eadfa-6074-4502-8e9f-147d14f2742f