This article covers how to sign out of Adobe fully and then walks you through the process for signing into Adobe using the correct method for our Adobe license type.
Sign Out of Adobe
Sign In to Adobe
Video of Process
Open any adobe software (Acrobat, Photoshop, InDesign, Etc)
In the top right corner click on the circle (either blue or orange or your photo)
Click on Sign out
You will be prompted to confirm you want to sign out and it should sign you out of all products if you use more than just one.
Once successfully signed out, close any open Adobe software
Open any Adobe product (Acrobat Pro, Photoshop, etc)
When prompted to sign in, enter your full JCU email address in the username field.
Click Continue
Next Click on PERSONAL ACCOUNT
This is the major change from our previous license type. If you select the “Company or School” account you will get an error message or it will allow you to sign in but you will not have access to any of the software packages.
To complete the setup process you will need to do one of the following on the next screen:
Create a password
Click Continue with Google*
Enter old password (reset if you don’t know)* *This option will be available to use if you had an Adobe license prior to JCU purchasing the site license last year.
Once you step through that process the internet browser screen will tell you are all set
Close that window
Check your Adobe Software - It should now have you logged in and you should be able to function as normal
If you continue to have issues go through the logout process one more time but restart your computer before signing in.
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