"Hold For Authentication" Mobility Print for Mac Error

This Article Covers:

• What to do when you see the "Hold for Authentication" Error when printing?
• As always, if you are uncomfortable with this process, or it did not resolve your problem, please feel free to stop into the Service Desk

Mobility print will give the error above when trying to print if: 

• You've changed your Single Sign On (SSO) Password recently
• You've entered your SSO password incorrectly
• Changes to the printer itself that have occurred (Replacement, physical relocation, etc.)

Prerequisites 

• System is connected to eduroam
• Latest Operating system Installed (Click here to learn how to find out if you are up to date) 
• Current install of Mobility Print (if you have a printer installed from previous semesters, you may experience issues) 

Find & Delete Individual Keychain Entry

1. Navigate Keychain.app. This can be found in Finder>Applications>Keychain Access.app Or alternative by pressing the CMD+Shift keys and typing "Keychain Access" and clicking on the correct result. The Icon looks like this: 
   
2. Use the search bar in the top right corner of the window to find specific printer
   • Ex: if the first printer you used with Mobility Print was "PUBLICcdmcolor", the Keychain entry will be the same
3. Right click and delete this entry
4. Retry printing
5. You should then be prompted to put in new credentials
6. If you put in the correct credentials, your print job should now print