Setup Duo Multi-Factor Authentication (MFA)

Summary:

This article provides instructions on how to set up DUO Multi-Factor Authentication (MFA) at John Carroll University. DUO MFA enhances the security of your JCU network account by requiring two-factor authentication for login.  For JCU Google Workspace 2-Step, see the related article on the right side of this article.

This Article Covers:

• Smartphone Setup
• Landline Setup
• Texting and SMS Setup
• Security Key Setup
• Adding Additional Devices and Settings

Prerequisites:

• JCU network username and password
• Access to a smartphone, landline phone, or security key (depending on your chosen method)

Procedure:

Smartphone Setup

1. Begin by accessing the service as you normally do (Login into Canvas or MyJCU).
2. You'll be prompted for your JCU Network username and password.
3. The DUO MFA setup will start automatically if the service requires MFA.
4. Click the "Next" button.
5. You may be shown an introduction to MFA. Click 'Next' on these screens.
   
6. Select "Duo Mobile" and press "Continue."
7. Enter your smartphone's phone number.
8. Verify the number is correct and press "Yes, It’s Correct."
9. Download and install the DUO Mobile app from the App Store or Play Store on your smartphone. Once installed, press next on your computer.
10. Open the DUO Mobile app on your smartphone and press the "+" button. Use your smartphone's camera to scan the QR code displayed on your PC's screen (example below).
11. Once setup is complete, you will see:
12. MFA Login Complete! Your smartphone is now set up for DUO Multi-Factor Authentication.

Landline Phone Setup

1. Access the service as usual.
2. You'll be prompted for your JCU Network username and password.
3. The DUO MFA setup will start automatically if required.
4. Follow the instructions above, but this time select "Phone Number" from the options screen.

Security Key Setup

1. Access the service.
2. Enter your JCU Network username and password.
3. DUO MFA setup will begin if required.
4. Follow the instructions above, but this time select "Security Key" from the options screen.
5. Follow on-screen prompts to set up your security key.

Adding Additional Devices / Settings

You can associate multiple devices/phones with your DUO MFA account. To add additional devices:

1. Access the DUO Security login screen by visiting any JCU site that requires Duo (i.e. banner.jcu.edu or canvas.jcu.edu)
2. On the Duo Security Login screen, select the Other Options option, then the Manage Devices option.
3. You will be asked to perform a normal Duo Authentication to confirm your identity.
4. Click the Add a Device button and follow the onscreen prompts.

You can also adjust your DUO account settings, including renaming devices and changing login priorities and preferences:

1. Follow steps 1 through 3 above
2. Click the Edit button on the device you wish to update.

**An Important Warning!**
If you ever receive a DUO MFA approval request that you didn’t initiate, press "DENY" and contact the ITS Service Desk. This could be an unauthorized login attempt.