MyEducator

Office365 Excel access myeducator Troubleshooting BI

Prerequisites

JCU Microsoft account
Enrollment in a Canvas course using MyEducator

This Article Covers:

The basics of how to use the MyEducator add-in in Excel as well as troubleshooting a few common errors

Important Notes
Enabling Macros
Accessing MyEducator
Troubleshooting errors

Important Notes

Due to JCU policy, accessing the Microsoft add-in Store will be blocked, even on personal devices. This prevents you from losing access to any paid add-ins for Microsoft Office after you leave the university. This can cause a few issues with using the MyEducator Add-in on personal devices.
To circumvent this issue, we recommend accessing MyEducator through the JCU Digital Portal. Instructions on how to access or install the portal can be found in the article linked to the right.
Microsoft Access is only supported on Windows machines and will not work on a Mac device. To access MS Access on a Mac, you will need to use the JCU Digital Portal.

Enabling Macros

Windows PC:

Download the Excel workbook file from the Canvas course
Go to your Downloads folder
Select the Excel/Access workbook file
Right-click and select Properties
Click the Unblock box in the bottom right, then click OK.
Double-click the file to open your assignment file
1. You will get a pop-up message saying something about visiting the Trust Center.
2. Click OK on that message then click Allow on the yellow security banner at the top of the screen.

Mac:

Download the Excel workbook file from the Canvas course
Go to your Downloads folder
Select the Excel/Access workbook file
Right-click and select Properties
Check the Enable Content button in the Security section
Double-click the file to open your assignment file
1. Click OK on that message then click Allow on the yellow security banner at the top of the screen.

Accessing MyEducator

At the top of your Home Ribbon, there will be an orange square that says MyEducator
Select MyEducator Tasks
This will open the MyEducator Menu
Navigate to your assignment on your Canvas course.
Follow the instructions until it gives you a code for the assignment.
Copy the code, then switch back to Excel and paste the copied code into the textbook.
Press Start.

Troubleshooting errors

Add-Ins Store blocked:

Due to JCU Policy, the Add-ins store is blocked for ALL JCU accounts. There is no way to enable this so we would recommend using the JCU Digital Portal which will have MyEducator Add-ins pre-installed.

MyEducator not showing on Ribbon:

Select Insert on the Ribbon
Under Add-ins section press the small drop down menu under My Add-Ins
Select Manage Other Add-ins
Select MyEducator from the list and hit enable.

Unable to submit Assignment:

There multiple different errors that could cause this, We would recommend visiting this website¹ and selecting the Run time error that matches the number that it displays when you try to submit the assignment.

Typically this occurs when the device loses access to the Internet. Save the assignment and ensure you are connected to the Internet before trying to submit again.

MyEducator File Quarantined/Blocked by anti-virus:

Open Windows Defender Settings
Click on Virus and threat protection
Click on Virus and threat protection settings
Turn off Real-time protection
Download the MyEducator Assignment
Turn on Real-time Protection

Trusted Location (Windows Only)

If the method above for enabling macros does not work you may need to set up a Trust Location in Office first. A trusted location is a user defined folder where Office will not block macros. ITS recommends that you create a folder for your class in your Documents folder. It should not be your Downloads folder.

Open Excel (or Access).
Go to File > Options
Select Trust Center on the left, then click the Trust Center Settings button.
Select Trusted Locations on the left.
If you are using a JCU computer checkmark the Allow Trusted Locations on my network option.
Click Add new location then click Browse.
Navigate to the folder you want to store your MyEducator files in, then click OK. Then click OK again to finish adding the location.
You should now see your folder listed underneath the User Locations section

Manual Install of Myeducator Add-in for Personal Devices:

This method is only recommended if all other methods have failed already
This KB article² from MyEducator has the download file at the bottom of the page and instructions on how to install it on a Windows PC
This KB article³from MyEducator has the download file at the bottom of the page and instructions on how to install it on a Mac

System Language Must be English

In order for the MyEducator macros to open correctly the system language of your computer must be set to English. Note that changing only the language for MS Office does not work.

Windows

Open the Settings app.
Select Time & Language.
Select the Language tab on the left.
Under Preferred languages click Add a language.
Search for and select English (United States) and click Next.
Make sure both Install language pack and Set as my Windows display language are checkmarked, then click install.
There will be a progress bar as the language pack is downloaded. Once it's finished you will need to restart your computer for the change to take affect.

MacOS

See Apple's KB Article⁴ for instructions. Select English (US) from the list of languages, and choose the Use English option when prompted for your primary language.

Resources

My Educator Knowledge base Articles: https://myeducator.freshdesk.com/support/solutions

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