Docking Station Issues

Objective:

To troubleshoot and resolve docking station issues related to monitor, network, USB peripherals, and charging.

Prerequisites:

Before attempting the solutions, the user should have gone through the monitor troubleshooting guide and reseated the ethernet cable.

Symptoms: 

• One or more monitors aren't working even after going through the monitor troubleshooting guide.
• The laptop isn't seeing an wired network connection even after reseating the ethernet cable.
• Some or all USB peripherals don't work when connected to the dock but do work when connected directly to the laptop.
• The laptop is not charging when connected to the dock or gives a warning about a low-wattage charger.

Process:

Solution A

1. Unplug the dock's power adapter (rectangular plug usually with yellow trim).
2. Hold down the power button for 15-20 seconds while the dock remains unplugged.
3. Replug the power cable and see if the issue persists.

If that doesn't work also check the USB-C cable between the dock and laptop. Make sure both ends are secure. If the laptop has multiple USB-C ports try one of the others.

Solution B

• Check the docking station's power adapter and make sure it is rated for 90 watts or more.
  • If it isn't, replace it with a higher-wattage adapter from the Service Desk.
    • 

Solution C

• Using Lenovo Vantage, check for and install any driver updates.
  • Specifically ones for the docking station or Thunderbolt ports.

Solution D

• If the above solutions don't work open a ticket with the Service Desk for further troubleshooting.