Set up an Online MyComDoc Account

Rather than calling ComDoc, you can also request service or supplies online through the ComDoc website.  To set up an account and request service or supplies:

Procedure

  1. Go to https://my.comdoc.com/Gateway/Login?ReturnUrl=%2F
  2. On the left side of the screen, select New User? Sign up now.
  3. Create an account using your JCU email address.  Under Company Identification, the company number for JCU is JC51
  4. Once your account has been made, log into the system at www.mycomdoc.com
  5. In the center of the page, search the ComDoc number of the machine needing supplies or service (6 digit number found on the silver ComDoc sticker on the printer)
  6. Select the correct device after searching
  7. From the left side, you can now select Service (if the printer need maintenance) or Supplies (if the printer/copier needs toner or ink)
    ​​​​​​​
  8. After entering the Service Request or Supply Request, you will be given a tracking number
If you need further assistance or have issues with the ComDoc website, please call the Service Desk at 216-397-3005.
Print Article

Details

Article ID: 10758
Created
Tue 10/25/22 11:15 AM
Modified
Thu 3/21/24 10:43 AM

Related Services / Offerings (1)

Faculty and Staff Printers