Resolve the "Your Organization has deleted this device" Error Message

This Article Covers:

• When you attempt to sign into an Office 365 app (Word, Excel, etc.) you get an error message that "Your organization has deleted this device." (error code: 700003)

Prerequisites 

• You are using Office 365 obtained using your JCU account
• This is a personal Windows computer

Procedure:

1. Open Windows Settings by left-clicking the Start Menu and then clicking the gear icon. 
2. Select the Accounts option, and then the Access work or school option.
3. Click to highlight the Work or school account tile, then click Disconnect. Click Yes to confirm.
4. Now reopen one of your Office apps and sign in with your JCU account like normal.
5. When prompted to stay signed into all apps, UNCHECK "Allow my organization to manage my device" then click OK.

Alternate Procedure:

If you are unable to remove the Work Account using the instructions above, you can attempt to reset the connection using these instructions.

1. Open Command Prompt or Powershell as an administrator.
   1. Right-click on the Start Menu button, then choose the Command Prompt (Admin) or Windows PowerShell (Admin) option.
      
2. Type dsregcmd /forcerecovery into the Powershell window, then press enter.
   
3. You will be prompted to sign in with your work / school account. Click Sign in, then log in with your JCU email address and password.
4. The window will spin for a bit, and you may see a message that your device is being registered with your organization. You will see a "You're all set!" message if it was successful.
   
5. Open an Office app and attempt to edit a document. You may need to sign in again, or it may already be activated.