Resolve the "Your Organization has deleted this device" Error Message

Symptoms

  • When you attempt to sign into an Office 365 app (Word, Excel, etc.) you get an error message that "Your organization has deleted this device." (error code: 700003)Uploaded Image (Thumbnail)

Prerequisites 

  • You are using Office 365 obtained using your JCU account
  • This is a personal Windows computer

Procedure

  1. Open Windows Settings by left-clicking the Start Menu and then clicking the gear icon. 
  2. Select the Accounts option, and then the Access work or school option.Uploaded Image (Thumbnail)
  3. Click to highlight the Work or school account tile, then click Disconnect. Click Yes to confirm.
  4. Now reopen one of your Office apps and sign in with your JCU account like normal.
  5. When prompted to stay signed into all apps, UNCHECK "Allow my organization to manage my device" then click OK.Uploaded Image (Thumbnail)
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Details

Article ID: 17603
Created
Thu 12/7/23 1:58 PM
Modified
Fri 6/28/24 3:24 PM

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