Resolve the "Your Organization has deleted this device" Error Message

Symptoms

  • When you attempt to sign into an Office 365 app (Word, Excel, etc.) you get an error message that "Your organization has deleted this device." (error code: 700003)Uploaded Image (Thumbnail)

Prerequisites 

  • You are using Office 365 obtained using your JCU account
  • This is a personal Windows computer

Procedure

  1. Open Command Prompt or Powershell as an administrator.
    1. Right-click on the Start Menu button, then choose the Command Prompt (Admin) or Windows PowerShell (Admin) option.Uploaded Image (Thumbnail)
  2. Type dsregcmd /forcerecovery into the Powershell window, then press enter.Uploaded Image (Thumbnail)
  3. You will be prompted to sign in with your work / school account. Click Sign in, then log in with your JCU email address and password.
  4. The window will spin for a bit, and you may see a message that your device is being registered with your organization. You will see a "You're all set!" message if it was successful.Uploaded Image (Thumbnail)
  5. Now open Windows Settings by left-clicking the Start Menu and then clicking the gear icon. 
  6. Select the Accounts option, and then the Access work or school option.Uploaded Image (Thumbnail)
  7. Click to highlight the Work or school account tile, then click Disconnect. Click Yes to confirm.
  8. Now reopen one of your Office apps and sign in with your JCU account like normal.
  9. When prompted to stay signed into all apps, UNCHECK "Allow my organization to manage my device" then click OK.Uploaded Image (Thumbnail)

Details

Article ID: 17603
Created
Thu 12/7/23 1:58 PM
Modified
Thu 2/1/24 9:38 AM

Related Articles (1)

Troubleshooting steps if you don't have editing access for Microsoft Office