Overview
Zoom Phone is a cloud-based softphone platform that integrates seamlessly with our existing Zoom services. It will enable you to make and receive calls over the internet using your computer, smartphone, or a VoIP-enabled desk handset, using your existing JCU phone number. This shift not only enhances mobility and flexibility but also aligns with our commitment to reducing our carbon footprint.
Features:
- Access to JCU Phone services anywhere
- Traditional Desktop & Softphone options
- Unified communications platform
Who is eligible to use it?
John Carroll University Faculty & Staff
Restrictions:
Part-Time Faculty and student Employees will not have access to the remote or softphone features of the Zoom platform.
How do I request / access it?
Use the request buttons to the right to request your hardware or if you need assistance use the "Request Support" option.
Zoom Phone Transition Plan
The transition plan is as follows:
- The transition from Avaya phones will begin in mid-June and will be completed before the end of July. During this process, the old Avaya handsets will be removed and replaced with either the Zoom App or a Zoom Phone handset if one was requested.
- During the transition, there will be a period when some people will still be using the old Avaya phones while others have switched to Zoom Phones. Anyone with Avaya phones can continue using them as before.
- Anyone using the new Zoom Phone App or Zoom Phone Handset will need to dial 10 digits for all internal and external calls or during the transition period.
- The final cut-over is planned for the end of July
Resources
Here is a short Zoom Phone Video for you to check out.
Zoom Phone FAQ
Zoom Phone Knowledge Base
Coming Soon: training sessions and other resources to assist you with the transition to Zoom phones.