Zoom Phone is a cloud-based softphone platform that integrates seamlessly with our existing Zoom services. It will enable you to make and receive calls over the internet using your computer, smartphone, or a VoIP-enabled desk handset, using your existing JCU phone number. This shift not only enhances mobility and flexibility but also aligns with our commitment to reducing our carbon footprint.

What is Zoom Phone?

Frequently Asked Questions

Hardware

Am I required to use my personal Device with ZoomPhone?
Absolutely not! With the new ZoomPhone service you have the option to use your cell phone (through the Zoom App) to answer any JCU phone numbers you have access to, but this is a "feature" not a requirement.

Can I request both a desk phone and a headset?
The university will provide one or the other. If you would like a desk phone we recommend that you request that and you can utilize any Bluetooth enabled Headset with ZoomPhone on your computer.

If I opt for a desk phone, am I not able to use the softphone option?
The softphone feature is available to anyone who has a phone number assigned to them regardless of whether you opt for a desk phone.

Software

Existing Services

How will student employees or graduate student use ZoomPhone?
Students will not receive a license for ZoomPhone. If they were using a desk phone before, they will continue to use a desk phone going forward. 

I have multiple lines on my phone currently, will the new system be able to handle that?
Absolutely, whether you are using a desk phone or the softphone you will still have the ability to answer all of the lines you were responsible for before this transition.

New Services

Implementation Process