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Wireless, Wired Network & Telephones
Eduroam Troubleshooting for MacOS
Eduroam Troubleshooting for MacOS
Tags
WiFi
Mac
eduroam
Internet
This Article Covers:
This article provides troubleshooting steps if you are having difficulty connecting to eduroam.
Prerequisites
Correct credentials (you can test your credentials by logging into
login.jcu.edu
)
Current Student, active faculty or staff employment status
Connecting Normally
Navigate to the wifi icon at the tom right corner of your screen near the time
Click "eduroam"
Enter your credentials making sure to use your entire email address, and your password
After a few moments you will see messaging about a certificate, in order for the wifi to work correctly you must click "continue". If we fail to do so, your wifi will not work correctly.
Following this, click on the same wifi icon used earlier, and eduroam should now show as connected, and you may begin browsing the Internet to test.
In some situations, this process may not work, and we may be met with this message:
If this message displays, click cancel, and proceed to the troubleshooting steps below.
Manually Joining Your Mac to eduroam
Navigate to the wifi icon we used before and click "Wi-fi Settings"
Click Other
Fill out the first field as pictured below, and the credential fields with your JCU username and password, and click ok.
The same Certificate pop up mentioned earlier will come up, and you need to click continue for the Internet to work correctly
If after these steps, your device still will not connect, please reach out to the Service Desk at 216-397-3005,
or open a ticket with us
and be sure to mention you have already gone through these steps so we can move your issue along accordingly
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Related Articles (2)
Manually Connect to eduroam [Windows]
Troubleshooting Eduroam - Windows
Troubleshooting tips for connection issues on a Windows computer.
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://jcu.teamdynamix.com/TDClient/398/Portal/KB/ArticleDet?ID=12715">https://jcu.teamdynamix.com/TDClient/398/Portal/KB/ArticleDet?ID=12715</a><br /><br />Eduroam Troubleshooting for MacOS