Eduroam Troubleshooting for MacOS

This Article Covers:

• This article provides troubleshooting steps if you are having difficulty connecting to eduroam. 

Prerequisites 

• Correct credentials (you can test your credentials by logging into login.jcu.edu)
• Current Student, active faculty or staff employment status

Connecting Normally

• Navigate to the wifi icon at the top right corner of your screen near the time
• Click eduroam
• Enter your credentials making sure to use your entire email address, and your password
  
• You will see a message pop up to verify a certificate, in order for the wifi to work correctly you must click continue. If we fail to do so, your wifi will not work correctly.​​​​​​​
• Click on the same wifi icon used earlier, and eduroam should now show as connected, and you may begin browsing the Internet to test. 
• In some situations, this process may not work, and we may be met with this message: 
  
• If this message displays, click cancel, and proceed to the troubleshooting steps below.

Manually Join Your Mac to eduroam

• Navigate to the wifi icon we used before and click Wi-fi Settings 
  
• Click Other
  
• Fill out the first field as pictured below, and the credential fields with your JCU username and password, and click ok.
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• The same Certificate pop up mentioned earlier will come up, and you need to click continue for the Internet to work correctly
• If after these steps, your device still will not connect, please reach out to the Service Desk at 216-397-3005, or open a ticket with us and be sure to mention you have already gone through these steps so we can move your issue along accordingly