Laptop Power Issues

This article discusses possible solutions for when a laptop doesn't turn on or doesn't charge properly. If the laptop turns on but doesn't load Windows see the related Laptop Startup article.

This Article Covers:

• Laptop doesn't power on
• Laptop's battery doesn't charge
• MacBook troubleshooting

Troubleshooting Steps

• The laptop is not turning on or getting power.

  • Check that the AC adapter is securely plugged into the wall and laptop.
  • Try a different power outlet.
  • Most Lenovo laptops have a LED light by the charging port. See if it is lighting up.
    • 
    • If it has an led but doesn’t light up try using a different power adapter.
    • If it still doesn’t light up  that indicates an issue with the laptop’s power circuitry. Bring the laptop to the Service Desk for replacement.

• The laptop's battery is not charging.

  • Follow the steps above to make sure the laptop is getting power.
  • If the laptop has an external battery, remove and reseat it.
  • Make sure the power adapter is the appropriate wattage. Generally for Lenovo laptops it’s 65W or 90W.

• The laptop works when connected to power, but shuts off immediately when unplugged.

  • Follow the laptop charging steps above.
  • Bring the laptop into the Service Desk for replacement / warranty repair.

• ​​​​​​​MacBook Specific Troubleshooting

  • See the following troubleshooting guides from Apple for power or charging issues with a MacBook.
    • For any troubleshooting steps that require administrative rights or access to Recovery Mode please give the MacBook to the Service Desk.
  • If your USB-C power adapter isn't charging your Mac laptop
  • If your Mac battery won’t charge