John Carroll University utilizes an Avaya VoIP (Voice over Internet Protocol) system for university phones. The system provides, but is not limited to the following: Analog lines, Digital lines, VoIP. Desk phones are provided for all employees.

Voice Mail

The John Carroll University voice mail system allows you to record personalized greetings to let callers know if you’re on a call, away from your desk, or out of the office. Callers can press 0 to be transferred to the administrative assistant, university operator, or anyone else that you would like to define as an answering point. 

Remote Access

Both phone and voice mail services can be accessed when not at your office.

Voice mails can be accessed from any phone by dialing 216-397-6200. Additionally, voice mails can be sent to your email or text messages, or accessed from a web portal. For these later features please submit a request to have them activated.

Phone service, meanwhile, can be used remotely using the Avaya Communicator application. The app can be installed on a university laptop and allows you to place and receive calls from your phone.

Who is eligible to use it?

Faculty and Staff.

How do I request it?

Please use the form on the right to request a phone change or report an issue. For more details and user guides please see our Telecommunications page.

Voice mails can be accessed from your desk phone, by calling 216-397-6200, or using the web portal,


Request Support Addition or Change Remote Access


Service ID: 3763
Tue 5/17/22 3:08 PM
Wed 10/12/22 3:55 PM

Service Offerings (3)

Telephony Issue
Report an issue with a phone, voicemail, or fax.
Telephony Move/Add/Change
Request an addition or change for a phone, voice mail, or fax.
Telephony Remote Access
Remote access for phones or voicemail.