Popular Services

Request ITS support for an event.

Data requests for institutional data.

Coming Summer 2024, JCU is migrating from our current phone platform to Zoom Phone. This will move all web conferencing, phone, and instant messaging into one platform.

Learning Management System

Duo authentication is the University's multi-factor security authentication service.

Devices that cannot connect to eduroam should be connected to jcu_iot.

Campus phones and voicemail

Google Apps, including Google Mail, Drive, Docs, Sheets, Slides, Meet, etc.

Tableau allows for the creation of data dashboards based on a number of different data sources, including Banner.

Microsoft Office allows you to create documents, spreadsheets, and presentations

Training platform utilized to provide information security training to the user community. This training is required annually, but can also be used ad-hoc for particular departments or needs.

Eduroam is JCU's preferred wi-fi for students, faculty, staff, and sponsored guests. It's fast, secure, and includes free wi-fi at hundreds of universities.

Network connections requiring a physical cable

Faculty and Staff Printers

Argos is the primary reporting tool for Banner data.

Reset the credentials for your JCU Network ID and Google account.

Browser used to restrict access to outside resources on that system.

Acccess on campus through your Carroll Card

A suite of tools for working with PDF documents, photos, videos, and more.

Is something broken or not working as expect? Report the issue to ITS.

Virtual desktops are utilized in several computer labs around campus, as well as through jcudigitalportal.jcu.edu