Popular Services

Data requests for institutional data.

Student records, registration, financial aid, human resources, payroll, and finance.

Devices that cannot connect to eduroam should be connected to jcu_iot.

Learning Management System

Duo authentication is the University's multi-factor security authentication service.

Eduroam is JCU's preferred wi-fi for students, faculty, staff, and sponsored guests. It's fast, secure, and includes free wi-fi at hundreds of universities.

Zoom Phone and related telephony services.

Request ITS support for an event.

Google Apps, including Google Mail, Drive, Docs, Sheets, Slides, Meet, etc.

Browser used to restrict access to outside resources on that system.

Microsoft Office allows you to create documents, spreadsheets, and presentations

Software available in Classrooms

Reset the credentials for your JCU Network ID and Google account.

Virtual desktops are utilized in several computer labs around campus, as well as through jcudigitalportal.jcu.edu

Argos is the primary reporting tool for Banner data.

Faculty and Staff Printers

Acccess on campus through your Carroll Card

Software ordering and troubleshooting.

myJCU Portal and administrative processes

Is something broken or not working as expect? Report the issue to ITS.

Network connections requiring a physical cable

Tableau allows for the creation of data dashboards based on a number of different data sources, including Banner.